The IT Support Office provides a wide range of technical support for the School of Media and Communication. We provide technical support for classrooms, labs, faculty, staff and students. Our main focus is desktop support for the faculty and staff. If you have an issue with your desktop system or laptop, please contact our office. We are the first line of support before calling the Help Desk. If we are unable to provide support for your particular issue we can refer you to the correct person or department. If you are unable to reach us, please contact the Help Desk.
Location, Office Hours, and Contact Info
Annenberg Hall Room 1J
Monday – Friday, 8:30 a.m. to 5 p.m.
Other Temple University Technical Resources
If you have a technical issue and cannot reach the SMC IT Support staff, please contact the university’s Help Desk. The Help Desk can assist you in a wide range of technical areas. They handle calls pertaining to everything from being locked out of your computer or email to answering Microsoft Word questions. Listed below are the different ways the Help Desk can be contacted via e-mail, phone, online chat, or walk-in at the Tech Center.
Instruction Support Center for Faculty
Location: Tech Center Room 110
Instructional Support Center Website
The Instructional Support Center provides access to computers and a wide range of technology Monday through Friday between 8:30 AM and 5:00 PM, supported by a staff of friendly Certified Instructional Designers and Technology Experts. Assistance on the following areas can be provided:
- Blackboard and Online Training
- Digital Imaging
- Website Authoring
Computer Services offers resources that enhance the educational experience of our students, provides academic and administrative services essential to university operations, and fosters a sense of community. All other technical departments such as Training, Instructional Support, Computer Recycling Center, and Computer Business Services all fall under “Computer Services.” Please visit their website to explore the services offered.